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    My Resume

    Sandeep Amin


    Project Management, IT Support, Internet – SEO/SEM/Analytics

    Demonstrated record of success in IT Support and Internet solutions and analysis

    Project Manager/Program Manager contributing to and steering critical programs and projects with abilities as a keen leader, mentor, and trainer, able to guide online and in-person training to senior-level and client-side teams. Innovative, creative troubleshooter and problem solver with talent for leveraging leading methodologies, best practices, and emerging technology to achieve organizational objectives.


    Highlights of Business Expertise:


    • Well versed in Microsoft Office Suite
    • Process Improvement
    • Training & Development
    • Strong Interpersonal, Written, & Oral Communication Skills
    • Keen Attention to Detail
    • Proven Analytical and Problem-solving Abilities
    • Strong Customer Service Orientation
    • IT Business Analysis
    • Implementation Best Practices
    • Internet SEO/SEM
    • Key Client Relations
    • Team Oriented & Work Well in a Collaborative Environment
    • Fluency in English, Hindi, Marathi (written, verbal, and reading); Kannada, and Tulu.


    Professional Experience

    IT Specific Expertise Highlights:

    • Expertise in Microsoft Active Directory
    • Windows Operating Systems & Communications
    • Networking (LAN, WAN, VPN, remote access) Expertise
    • Hardware/Software & Network Troubleshooting Experience
      • Ensure the secure and stable operation of the in-house computer systems, servers and network connections
      • Identify and resolve potential security breaches and vulnerability issues in a timely and accurate fashion
      • Design, implement and test appropriate disaster recovery plans
      • Administer and maintain end user accounts, permissions, and access rights.
      • Ensure that the appropriate patches, hot fixes, and service packs are installed on company-owned or licensed software in a timely manner.
      • Oversee installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripheral devices.
      • Recommend, schedule and perform network improvements, upgrades and repairs
      • Design, deploy and manage company LANs, WANs, including servers, routers, hubs, switches, UPSs and other hardware
      • Perform server and security audits and system backups and recovery
      • Develop, implement and maintain all IT policies and procedures
      • Practice asset management for IT hardware, software, and equipment.
      • Assist in the provisioning of end-user services, including help desk and technical support services.



    Marches Housing Association; United Kingdom                                             July 2012 – Present

    IT Administrator

    Provides experience and expertise as the IT Administrator for the housing association that includes management of all IT related issues, such as problems logging into the systems, training on using the software available, and management of the intranet and internet for Marches.  Project management of the Microsoft Office 2010.

    Highlights include:

    • Management of all IT related issues
    • Intranet Updates inclusive of policies, procedures, and general and specific news items
    • Internet Updates inclusive of articles, news, and overall website management
    • Display Screen Equipment (DSE) Assessor where I conduct assessments on staff to determine their software acumen.
    • Induction and assessments of staff members both new hires and potential employees



    D-View Solutions; United Kingdom                                                           April 2006 – July 2012

    Project Management/IT Consultant

    Experienced project management specializing in IT consultancy for small and mid-sized organizations.  Analyzed the needs of the organization as to the IT infrastructure required for the efficient operation of the organization.  Analysis and implementation included: network optimization and maintenance, Windows operating systems, computer setup/repair/maintenance, and communications.  Optimized the organizations web site plans through analysis of the objective of the organizations and served in a recommending position with technology, sample site designs, and implementation of final web site presentation.

    Highlights include:

    • Providing business re-engineering expertise to assist organizations to be more efficient in their use of their IT systems.  Entailed IT support to ensure the organization(s) maintained the level of efficiency gained through the re-engineering process implemented.
    • Provided software support on-demand and expertise on the use of the software.  Well versed in Microsoft Office Suite of products.  Member of the Microsoft Partner Program.
    • Website SEO/SEM optimization process ensuring the organizations web exposure was formatted to gain the most exposure as possible using keywords, web design best practices, and sponsored listings.
    • Assisted organizations in the promotion of their products and services using online New Media Marketing tools such as: Google Adwords, SEO and Social Media Marketing tools and website audits and analytics.



    Dixons International PLC. – PC World; United Kingdom                  November 2004 – November 2006

    Business Account Manager

    As a Business Account Manager provided consultancy and analysis for business consumers in their IT requirements and objectives.  Solution driven analysis that provided benefits for both the business consumer and long-term relationships for the PC World Business Centre of Dixons International.

    Highlights include:

    • Effectively migrated B2C clients to the B2B side of the PC World business relationships.
    • Assisted the Customer Service Department in troubleshooting computer related hardware and software queries and related problems.
    • One of the Top 5 producers in the “Smartplan Leasing” Product sales (an exclusive product line for B2B customers).
    • Mentored employees through business and customer training and guidance.



    Abacus Perpherals Pvt. Ltd.; India

    Division Manager                                                                           September 2003 – June 2004

    Division Manager for the product division of Abacus Peripherals.  Instrumental in the organization’s research and development efforts for new products and for the CCTV implementation program.  Provided R&D analysis and reported same to the Abacus leadership.  Provided product training to the Abacus distribution participants as well as conducted marketing “road shows” on the organization’s products.

    Highlights include:

    • Ability to provide effective communication with lay people and technical teams.
    • Consulting included technical expertise along with marketing consulting for vendors and other consumers as needed.
    • Instrumental in several product launch efforts (memory module, USB drive, and other computer components)
    • Mentorship and interviewing of the organization’s engineers



    Gala Communications; India                                                                June 1998 – January 2001

    Cyber-Café Manager & Communications Executive

    Managed Gala Communications “cyber-café” technology.  Provided project management and analysis for the technology solutions provided by Gala as well as the implementation processes and analysis.

    Highlights include:

    • Customer education and solution analysis.
    • Assisted business customers who used the “cyber-café” technology provided at the Gala Communications offices.




    I.T. Integrated Solutions Pvt. Ltd.; India                                               August 1996 – May 1998

    Assistant Customer Support and Training Division

    Provided Internet implementation and installation expertise to the consumer.  Implementation included training the business consumers on how to use the Internet software as well as provided corporate in-house training as required.

    Highlights include:

    • Integral in the customer service management processes at Integrated Solutions.
    • Marketing efforts included product promotion of the company’s product offering.



    Education and Training

    Bachelor of Commerce (1996), Bombay University

    Recognitions:  Chairperson, Commerce Association of the College


    Marshall Computing Centre – Computer Programming Diploma; AMD Gold Certified Professional – 2001

    Display Screen Equipment (DSE) Assessor Certification (2012)


    Professional Memberships:  Committee Member in Federation of Small Businesses – Gloucester & Core Team Member – Business Biscotti – Gloucester; Microsoft Partner Program Member

    Professional Pursuits:  Studying Agile, Agile Project Management, ITIL, PRINCE2, PMP, MCP certification along with studies including:  Comptia+, CCNA, VMware, and Other Certifications



    Technical Proficiencies

    Office Suite Software / Network Software / Security Software / Computer Cleaning and Error Fixing Tools / Email Software

    Microsoft Office 2010, Windows 8, Office 365, Open Office, Ability Office, Smart Sync Backup, Norton GO, Norton BackupExec, Dantz Retrospect Backup and Recovery, Iomega Discovery Tool, SODA 3D PDF Creator, Foxit PDF Creator, Adobe Acrobat Creator, Logmein Remote Support, Teamviewer Remote Support, Bullguard Internet Security, Norton Internet Security, McAfee, Internet Security, Panda Internet, Security, Kaspersky Internet Security, Trend Micro, Anti Malware, Anti Adware, Antispam Tools, Lavasoft Ad-Aware, All Mainstream Browsers, Essential Fax, WinFAX & other Fax Software, CCleaner, Quickbooks Pro 2012, UltraDefrag, Blackberry, Samsung kies, Nokia Ovi Suite, Dropbox, Power Data Recovery, Acronics Disk Director Suite, Paragon Hard disk Manager, Microsoft Outlook, Eudora, Horde, Windows Live Mail, Mozilla Thunderbird, Opera Mail, Outlook Express, MDaemon email Server, CCTV Software i.e.


    Web Design Software

    Netobjects Fusion, Magento, PrestaShop, SugarCRM, TomatoCart, vtiger CRM, ZenCart, bbPress, MyBB, phpBB, CraftySyntax, phpFreeChat, X7 Chat, Alligator Flash Designer, Artiseer Template Building Software, Filezilla, WsFTP, Bannershop Gif Animation, Menu Maker, Flash Screen Builder, PHPMyadmin, MySQL Database Creation Tool, UberCart, Google Adwords Pay Per Click Software, Google Analytics, Microsoft Adcentre Pay Per Click Software, Web CEO – SEO and Analytic Software, Keywords Generator, SEO elite, SEO Studio, Traffic Travis, IBP, Website Auditing Tools, AWStats Website Traffic Analysis Tool, Webalizer Stats, Drupal, WordPress, Joomla, Boonex – Dolphin, Mahara – Social Networking